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Owned and operated by Surf Setters, we welcome every question about boards, kayaks, saunas, and recovery gear.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, followed by 5 to 8 business days in transit. You will receive a tracking number by email once your order ships so you can follow its journey.
How do I track my order?
Once your order ships, we send a confirmation email with a tracking link. If you have not received it within 3 business days of placing your order, check your spam folder or contact us directly.
What is your return policy?
We offer 30-Day Returns on eligible items. Please refer to our Return Policy page for complete details on condition requirements and how to start a return.
Can I exchange a product for a different size or model?
Contact us with your order number and the item you would like instead, and we will walk you through the process.
How do I choose between different surfboard or kayak options?
Each product page includes specifications like dimensions, volume, weight capacity, and recommended skill level. If you are still unsure, send us a message with your experience level and intended use, and we will help narrow it down.
What should I know before setting up an infrared sauna or red light therapy panel?
Each product arrives with detailed setup instructions designed for at-home assembly. Review the space and electrical requirements listed on the product page before purchasing to make sure your area is ready.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our Commitment to You
Fast Response
We aim to reply to every inquiry within one business day so you are never left waiting.
Secure Shopping
Your personal data and payment details are protected with industry-standard encryption at every step.
Free Continental Shipping
Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
30-Day Returns
Changed your mind? Our 30-Day Returns policy gives you time to decide with confidence.
